Sub-data handlers
As stated in the data processing agreement, we use sub-processors to deliver our solution to you in accordance with the subscription agreement between us and you.
2 types of sub-processors
1. AWS, our hosting and IT operations services provider
2. Other providers of secondary operational functions
In addition to ensuring our own handling of personal data, it is also important to us that our partners as sub-processors do the same. Therefore, we only use leading sub-processors who comply with requirements for processing security.
AWS is the sub-processor that processes the primary data you as a customer add to the solution. The other sub-processors provide secondary operational functions and will typically only process limited personal data such as username, email address, IP address and phone number and any other personal data that you choose to add through your active use of the secondary operational functions.
Below is a schematic list of all our sub-processors, including a description of their respective processing, the basis for transfer and a link to the binding agreements we have entered into with each of them.
Amazon Web Services EMEA SARL (AWS)
38 avenue John F. Kennedy, L-1855, Luxembourg
Hosting
AWS is used for hosting the solution, logging error messages when importing data, including storage and processing of data, and thus all data is processed in the solution, including customers' personal data.
AWS is contractually obliged to perform this data processing within the data region EU-WEST (Ireland), and thus within the EU/EEA, according to their standard sub-processor agreement.
Binero AB
Gustavslundsvägen 141, 4tr 167 51, Bromma, Stockholm Sweden
Support requests
Binero used for hosting support ticket system
This processing of data is done according to their standard sub-processor agreement
Inquiries generally only contain a name and an email address. If the inquiry itself contains personal data, this will be processed.
Ubivox
Østre Stationsvej 43, 3rd floor 5000 Odense C
Emails
Ubivox is used to send emails from the solution.
Ubivox is used to send emails regarding product updates and feature releases, and in this connection, the users' names and emails are processed.
Processing takes place in the EU/EEA, where the data processor's solution is hosted in accordance with a separate sub-processor agreement.
Ubivox processes email addresses in order to send the email itself. The content of the email itself is generally without personal data.
Inmobile
Axel Kiers Vej 18L 8270 Højbjerg Denmark
SMS
InMobile is used to send text messages in the solution.
This processing of data is done according to their standard sub-processor agreement
