Sub-data handlers
As stated in the data processing agreement, we use sub-processors to deliver our solution to you in accordance with the subscription agreement between us and you.
2 types of sub-processors
1. team.blue, our hosting and IT operations services provider
2. Other providers of secondary operational functions
In addition to ensuring our own handling of personal data, it is also important to us that our partners as sub-processors do the same. Therefore, we only use leading sub-processors who comply with requirements for processing security.
team.blue is the sub-processor that processes the primary data that you as a customer add to the solution. The other sub-processors provide secondary operational functions, and they will typically only process limited personal data such as username, email address, IP address and phone number, as well as any other personal data that you choose to add through your active use of the secondary operational functions.
Below is a schematic list of all our sub-processors, including a description of their respective processing, the basis for transfer and a link to the binding agreements we have entered into with each of them.
team.blue
Højvangen 4, 8660 Skanderborg Denmark
Hosting
team.blue is used for hosting the solution, including storage and processing of data. Thus, it is team.blue that hosts the primary data in the solution.
This processing of data is done in accordance with their standard sub-processor agreement.
Ubivox
Østre Stationsvej 43, 3rd floor 5000 Odense C
Emails
Ubivox is used to send emails from the solution
Processing takes place in the EU/EEA, where the data processor's solution is hosted in accordance with a separate sub-processor agreement.
Ubivox processes email addresses in order to send the email itself. The content of the email itself is generally without personal data.
Binero AB
Gustavslundsvägen 141, 4tr 167 51, Bromma, Stockholm Sweden
Support requests
Binero is used for hosting a support ticketing system and hosting software that can collect error logs and send alerts to the data processor to monitor the performance of the solution.
Announced on October 30, 2026
To take effect 60 days thereafter
Odin Core A/S
Billedskærervej 8, 5230 Odense M, Denmark
Support Services
Odin Core is used to provide AI-based support for the Supplier’s support services at FirstAgenda, including the processing of text data in support inquiries to analyze the nature of the inquiries and draft responses. The processing covers the information contained in the specific support inquiry, including the inquiry description, correspondence, signatures, and any attached information. The information may contain personal data. Data is processed solely in accordance with the data controller’s instructions and solely for the purpose of supporting the Supplier’s response to support inquiries.
Download the signed sub-processor agreement here
Read more about GDPR at FirstAgenda
